This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact our Parts & Accessories Team on (02) 87503800.
We deliver to most addresses within Australia, for delivery to remote territories please contact us to arrange a quote prior to making a purchase. We normally require a street address for delivery – though if it is something small a PO Box is normally acceptable (e.g. sounder/GPS unit. If you are unsure, please contact us). Unfortunately, some remote locations in Australia cannot be serviced, however Broadbill Marine’s carrier may be able to deliver to a local depot where you can collect your products. If you live in a remote area not regularly serviced by Australia Post please contact us to see what we can do for you.
How and When We Deliver
All deliveries are made during business hours Monday to Friday by Broadbill Marine’s chosen carrier (i.e. Australia Post, Couriers Please, e-go Freight, Hunter Express, StarTrack Express, Toll etc). For orders placed before 2:00pm on a weekday, please allow from the confirmation of dispatch:
Items may be delivered to you individually and/or separately by different couriers and transport agencies. For large items, the courier will attempt to contact you to arrange a delivery time using the contact details provided by you.
We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. For certain products, items may be delivered directly to you by Broadbill Marine’s supplier. Full insurance is an optional extra on parcels (please contact us if required), though once a ‘Delivered’ status is received we are not hold liable and you need to make a claim against the appropriate transport company.
Hazardous or Dangerous Items
Items marked as dangerous, flammable or corrosive are identified on individual products and incur a delivery surcharge per order. Once we receive your order we will contact you by telephone/email to advise you of the exact shipping cost.
Bulky or Oversized Items
Items marked as heavy/bulky incur a delivery surcharge per order. Items include chains, anchors, paint, large electric motors, heavy, awkward or bulky consignments. Once we receive your order we will contact you by telephone/email to advise you of the exact shipping cost if this is the case.
Remote Area Delivery
If you live in a remote or rural area of Australia you may experience a slightly longer delivery time.